| 1 . Top-rank Health
Care Equipment Co., Ltd is on the basis of "service, customer,
and technology ". Customer, as ours core, is the definiens
for our service and quality of goods. Running the rule of faith,
We makes much account of customer ' suggestions and opinions
and it believe that giving satisfaction to our client is to
be of greatest importance, on the basis of obtaining the reasonable
profits from providing quality goods and good service!
2. During the quoted price, the customer
service manager have the obligations which make the customer
have acknowledges about the specification, qualification,
performance, the using occasion and safety consideration of
the goods etc. and ensure the customer make the right choice
before they place the orders. After issuing the contract,
We will strictly comply with quoted price and contract to
produce and ship the goods within the negotiated date. If
customer wants to change the model of goods, We will offer
the effective communication and cooperation so as to meet
the customer’s requirements. For the unchanged model of goods,
our customer service manager will make the written confirmation
with the customer seriously before issuing the contract, in
order to reduce loss and unnecessary troubles for customer.
3. The goods offered by the Top-rank
Health Care Equipment Co., Ltd will be shipped to negotiated
destination by specialized logistics company or couriered
by the express company. our quality service will impress in
the whole logistic process. If the customer is subjected to
unjust treatment in the process of logistics, please contact
with the our customer service manager directly, they will
back you up in your demands. Meanwhile, We will analyze the
flow of service termly and take the measures to avoid repetition
of similar problem.
4. Top-rank Health Care Equipment Co.,
Ltd and its logistics company bear the damaged risk in the
process of logistics, and take the measures to avoid the similar
problem. When customer sign the receipt the shipment, there
is 7 days holded for customer checking the goods, in order
to solve the any of objection. During use, We will always
pay attention to customer’s suggestion and opinions and take
the best way to deal with the problem.
5. We promise that during the guarantee
date, the non-disposable goods occur the quality problem.
We will check and replace the goods. This warranty does not
hold good for any damage to the goods caused by accident or
improper use.
6. To satisfy customer with goods service,
our customer service manager will track the goods quality
and satisfied degree by the telephone, email or fax.
7. If you have any question or misgiving
to our promising, kindly please contact with the customer
service manager or the general manager.
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